The 21st Century is in full swing.  Yet, we still don’t quite know what it means to be a 21C workplace.  We are told Artificial Intelligence (“AI”) will displace tasks performed by many (including lawyers) after we train the machines to perform our tasks.

However, a recent #Wall Street Journal article reminds us that the art of a handshake, eye contact, the ability to sense when a customer has had a bad day, remain business-essential skills which at this point are uniquely human.  And, apparently, increasingly must be taught.  Literally. 
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